At Ivan’s we are
We have been proudly baking
Passionate about pies.
Australia’s finest pies and pastries
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Below are our most frequently asked questions.
Should you have another question that you would like us to answer please contact us directly at Ivan's Pies.
Where do you deliver to?
Melbourne and Sydney metropolitan areas. For regional Victoria and New South Wales, please confirm delivery to your town or region via the Contact Us link.
What is the minimum online spend?
$100.00 is the minimum order value which includes free delivery to metropolitan areas and most regional areas.
When do you deliver to my area?
We will confirm the delivery days to your area with you once the order is received. The order process enables you to list your preferred delivery date and also if the order is required for a special event such as a party. Deliveries are Monday to Friday and usually by midday.
How do I store the products?
Keep refrigerated below 5° and consume before the Use By date. If you would like to store the products frozen, then put your order directly in the freezer once received. Once thawed, consume within 3 days. Do not refreeze.
How do I heat the products?
Preheat your oven to 180° C. Remove products from their packaging and place on a baking tray.
- Cocktail and Party size pies, pasties, quiche and rolls – If chilled, heat for 10-12 minutes or until hot throughout. If frozen, heat for 12-15 minutes or until hot throughout.
- Individual size pies, pasties, quiche and rolls – If chilled, heat for 20-25 minutes or until hot throughout. If frozen, heat for 25-30 minutes or until hot throughout.
- Family size pies and quiche – If chilled, heat for 30-35 minutes or until hot throughout. If frozen, heat for 35-40 minutes or until hot throughout.
Do you have Gluten free products?
No. There are no gluten free products due to the presence of wheaten flour within the bakery environment.
What allergens do your products contain?
Allergens vary by products and the specific allergens per product can be located within each products details on this site. The main allergens are gluten (wheaten flour), milk, egg, sesame seeds, soy and fish (salmon quiche).
How do I pay for my order?
The Online Store accepts both Mastercard and Visa Card using the safe and secure eWay Online Payment Gateway.
Please visit the Fundraising page for all the information you require, along with a copy of our Order Form and our Procedures and Pricing.
I have a food business and want to find out about your wholesale pricing and ongoing delivery arrangements?
If you are a food business looking for the best gourmet pies and pastries for your business, then you should contact our friendly and helpful Customer Service team on 1300 55 4653 or firstname.lastname@example.org
Are you able to supply food businesses in all States?
Yes, Ivan’s Pies are able to supply food businesses located in every Capital city and Territory.
Do you deliver direct or use distributors?
At Ivan’s we use a mix of direct deliveries in most states along with a selection of gourmet food distributors.